Effective Date: June 2026

At Ken’s Thoughtful Kreations we take pride in creating thoughtfully curated luxury gift boxes designed to delight every recipient. Your satisfaction is important to us, and we strive to ensure every order arrives in perfect condition.

Please review our refund policy below.

Returns

Due to the nature of our products, which may include beauty, skincare, self-care, and other personal care items, we are unable to accept returns on opened, used, or personalized products for hygiene and safety reasons.

Returns may be accepted only if:

• Your order arrived damaged during shipping.
  
• You received the wrong item(s).
  
• Your order is missing an item.
  
• The product is defective upon arrival.
  

To be eligible for a return, products must be unused, unopened, and in their original packaging.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

• Your order number
  
• A description of the issue
  
• Clear photographs of the product and packaging
  
• Photos showing any shipping damage (if applicable)
  

Once your claim has been reviewed, we will provide a replacement, store credit, or refund where appropriate.

Refunds

Once your request has been approved, refunds will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a damaged product.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered production, gift wrapping, or has been dispatched, it can no longer be canceled.

If you need to cancel your order, please contact us as soon as possible.

Personalized & Custom Gift Boxes

Personalized or custom-made gift boxes are created specifically for each customer and cannot be returned or refunded unless:

• The item is damaged upon arrival.
  
• We made an error with your order.
  

Please double-check all personalization details before completing your purchase.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Opened or used products
  
• Personalized or custom gift boxes (unless damaged or incorrect)
  
• Gift cards
  
• Sale or clearance items (unless defective)
  
• Products returned without prior approval
  

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If an exchange is approved, we will send a replacement item as soon as possible, subject to availability.

Shipping Costs

If a return is approved due to our error, we will cover the return shipping costs.

For all other approved returns, customers may be responsible for return shipping fees unless otherwise stated.

Contact Us

If you have any questions about our Refund Policy or need assistance with your order, we're here to help.

Email: gifts@ktkbeautygifts.com

Phone: 203-941-0161