Shipping Policy

Effective Date: June 2026

Thank you for choosing Ken’s Thoughtful Kreations. We are committed to carefully preparing and delivering your luxury gift boxes so they arrive beautifully packaged and ready to make someone's day.

Order Processing

All orders are processed within 1–3 business days after payment has been received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, holidays, or promotional events, processing times may be slightly longer. If there are any significant delays, we will notify you via email.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location, package size, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Delivery Times

Estimated delivery times vary depending on your location and the shipping option selected during checkout.

Typical delivery estimates are:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (where available)

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment's progress.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. We will do our best to update your information before your order is dispatched.

Delayed Deliveries

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Public holidays
Customs processing (for international orders)
Carrier delays
High shipping volumes

We appreciate your patience and understanding should these situations arise.

Lost or Damaged Packages

If your order arrives damaged, or if you believe your package has been lost in transit, please contact us within 48 hours of the expected delivery date.

When contacting us, please include:

Your order number
A description of the issue
Photographs of any damaged items and packaging (if applicable)

We will work with the shipping carrier to investigate the issue and arrange a replacement or other appropriate resolution where applicable.

International Shipping

If international shipping is available, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

Delivery times for international orders may vary depending on destination and customs processing.

Incorrect or Undeliverable Addresses

If a package is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply to resend the order.

Gift Orders

Our gift boxes are carefully packaged and shipped without pricing information, making them ideal for sending directly to friends, family, or loved ones.

If you've included a personalized gift message, we will ensure it is enclosed with your order exactly as provided.